Shipping policy
Last updated: September 03, 2025 at 3:21 pm UTC
ORDER PROCESSING
Please allow 1-3 business days to process your order. Expect an email from us to let you know your order is on the way!
STORE PICKUP
Sorry, Natures Companion does not offer store pickup at this time.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. If the local delivery option does not show up during checkout, we may not offer it or your order is not eligible for local delivery.
FLAT RATE SHIPPING
Orders are generally shipped within 1-3 business days using Standard.
Flat Rates
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For orders shipping to:
MY, AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, NL, NO, NZ, PL, PT, SE, SG, US, the following flat rates are available at checkout:
- $85.00 (Standard)
DOMESTIC SHIPPING
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: Flat rate of $85.00 (Standard) applies to orders shipping to these domestic locations: MY, AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, NL, NO, NZ, PL, PT, SE, SG, US.
| Shipping option | Estimated delivery | Price |
|---|---|---|
| Standard (to MY, AE, AT, AU, BE, CA, CH, CZ, DE, DK, ES, FI, FR, GB, HK, IE, IL, IT, JP, KR, NL, NO, NZ, PL, PT, SE, SG, US) | 1-3 business days + transit time | $85.00 |
INTERNATIONAL SHIPPING
We offer international shipping to the following countries: MY.
If you're using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
| Shipping option | Estimated delivery | Price |
|---|---|---|
| Standard (to MY) | 1-3 business days + transit time | $0.00 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Natures Companion is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS and EXCHANGES
Visit our Return and Refund policy for more information.
If you have any further questions, please don't hesitate to contact us at support@naturescompanion.store